DILLON KEISTER
Dillon Keister
UX Researcher
Researcher. Designer. Collaborator.
Artist. Musician. Builder.
Informing accessible experiences from Chicago, Illinois.
​In my current role, I conduct end-to-end user research studies for the digital marketing department. As the foundational UX researcher for Hyland marketing, I study how our B2B SaaS buyers approach our website and digital marketing materials. I design, lead, and analyze generative, formative, and evaluative research to identify, understand, and address user needs throughout the customer journey. I am a mixed-methods researcher, but qualitative research interacting with our users is where I excel. I collaborate with designers, developers, and product teams to solve user problems and create useful, accessible, desirable, and easy-to-use designs.
I'm all about art, music, community building, advocating for human rights and accessibility in the technological sphere, and finding opportunities for joy in design and everyday life. As a trans person and member of the LGBTQ+ and disabled communities, I am passionate about making products, pages, and services more accessible and inclusive.
Currently with Hyland Software.
Voice Goals
Trans Voice Training App
A gamified voice training tool designed to help trans women stay motivated throughout their vocal transition. Track accomplishments and long-term progress with awards and easy-to-digest data visualizations.
Check out the case study
Queer in the Midwest
Community Podcast App
A standalone podcast app for mobile, designed through a simulated GV-style sprint for one program's fanbase to listen in and find community with each other through gamified social interactions.
Check out the case study
Go-Tap
Public Transit App
A minimalist bus schedule look-up app for mobile, designed for a mid-sized Midwestern city's new public transit information system. A fictional build built on real rider data.
Check out the case study
"I am no longer accepting the things I cannot change. I am changing the things I cannot accept."